SUPPORT

IT

FAQ

FAQ

Any questions?

We have gathered answers to the most frequently asked questions
to help you understand how beecards works simply and quickly.
Select a topic of interest to find what you are looking for.

We have gathered answers to the most frequently asked questions to help you understand how beecards works simply and quickly. Select a topic of interest to find what you are looking for.

BENEFITS
CARDS
subscription
members

BENEFITS AND SAVINGS

beecards allows you to simplify your association’s management,
reduce time and complexity, and improve communication
with your members – all in one intuitive system.

beecards allows you to simplify your association’s management, reduce time and complexity, and improve communication with your members – all in one intuitive system.
WHY IS BEECARDS THE BEST CHOICE?

beecards is a smart choice because it is an innovative and high-tech product that saves time and management costs (production, distribution, graphics…). It is fast, requires no software installation, and eliminates paper printing and filing, making it an eco-friendly solution. Furthermore, it provides an extra benefit for your members, as it is much smarter and more effective than a traditional card.

Beyond the obvious savings on graphic design and printing costs of traditional cards, a digital card significantly reduces management expenses. Our digital card effectively eliminates paper production and filing for both mandatory and optional documents (membership forms, certificates, privacy, communications, etc.); it also removes the need for producing, printing, and distributing physical or plastic cards and their replacements.

Yes, undoubtedly. Once the program is correctly set up, it takes just 30 seconds to enter a member’s data. The digital card and the app download link are sent automatically—providing the perfect tool for members to keep their data updated, read news and communications, and send you all necessary documents (privacy forms, medical certificates, etc.).

No, absolutely not. beecards is a powerful Software as a Service (SaaS) platform offered online, accessible with a small fee and requiring no installation.
In fact, with beecards you get a highly customized software product that would cost 500 times more if custom-built for you. Not only that, but the software is continuously updated, improved, and expanded over time based on client requests, saving you those costs as well. Finally, your data is automatically backed up and protected by our systems.

Yes, very much so. First of all, with a simple free app, your members will always have their cards right at their fingertips. Additionally, the app allows you to offer useful and innovative services to your members. Besides making you stand out from the competition, it enables them to perform various tasks from home without having to physically visit the Association. For example, they can update their personal details, accept privacy terms, send/receive standard documents, read your news, and send you messages.

HOW CARDS WORK

From card configuration to member management
and app communication: discover
how to use beecards in a few simple steps.

From card configuration to member management and app communication: discover how to use beecards in a few simple steps.

DOES BEECARDS MANAGE MULTIPLE CARD TYPES?
Yes. beecards allows you to manage different types of cards simultaneously, categorized by graphics, type, duration, cost, associated services, and more.

Yes, of course. With beecards, each card type can have a specific duration in days, months, or years. You can also set a fixed expiration date, such as the end of a season or a specific calendar date.

Yes, certainly. You can set up a specific card type for your event with a custom start and end validity date.

Members simply need to download the free beecards app (or your custom branded app) from the Stores and install it on their smartphone. Once you enter the member’s data and assign them a card type, the system automatically emails them the download link and login credentials.

Yes, it is. When the credentials are sent via email, the card is also attached as a printable .JPG file that can be used at any time.

An internet connection is only required for the initial login and to download the card for the first time, as well as for updating news and communications. Once downloaded, the card remains accessible on the smartphone even without internet access.

The card number is assigned by the association and cannot be modified by the member.

SUBSCRIPTION AND PAYMENTS

Discover how to activate the service, manage renewals,
and learn about our payment methods—clearly and with no surprises.

Discover how to activate the service, manage renewals, and learn about our payment methods—clearly and with no surprises.
HOW DO I SUBSCRIBE TO THE SERVICE?

Simply by choosing the plan that best fits your needs and proceeding with the online payment of the first fee. Once completed, you will receive the credentials to access your private area, where you can immediately start using the software.

In your private area there is a “Renewals” section from which you can make the payment of subsequent fees. Obviously, before the expiration, you will receive courtesy e-mails that will remind you of the fee expiration.

beecards uses the PayPal platform for payments and therefore you pay the fees online with all the payment methods provided by the platform (credit card, debit card, bank transfer, etc…). You can therefore use the method you prefer every time you make a payment.

The fee is configured on an annual basis.

Upon expiration, access to your private area will be limited to the “Renewals” item only. Simultaneously, your members’ APPs will be disabled; for this reason, we advise you to pay attention to the expiration of your plan, which is always visible in your private area. As soon as the payment of the missing fee is made, everything will be immediately reactivated, including for members. If after 3 months from the expiration we have not received any payment, we consider the subscription terminated and we will permanently delete all data in your private area.

Simply by not paying the fee upon expiration. beecards does not provide for any automatic withdrawal and this allows you to interrupt the subscription at any time, without constraints, simply by not paying the fee. We think it is a functional product and that it is useful for you to use it, not the classic subscription that is difficult to interrupt.

MEMBERS MANAGEMENT

Everything your members need to know about using the app,
from the digital card to communications with the association.

Everything your members need to know about using the app, from the digital card to communications with the association.

HOW DO I ENTER MEMBER DATA?

In your private area, under the “Members” item, you see the list of uploaded members, each with their own card. On that screen you can add a new member, entering their personal data, their contact details (e-mail, telephone, etc.) and the type of card assigned. In this phase it is very important to have a valid e-mail address, accessible by the member, because it is the address to which the credentials to access the APP will be sent.

No, it is not possible at the moment. But we reserve the right to implement a multiple card system in the future.

Attachments are PDF documents or images (.jpg, .png, etc.) that can be uploaded by the member themselves or by you for them. These attachments can be, for example, a sports medical certificate, club regulations, photos of an identity document, a sports card, green pass, etc. These attachments are always visible to the member in their APP and to you in your private area. They can be deleted and resent later. There are no limitations on the number of attachments that can be uploaded.

In your private area you can view, and possibly print, the list of members by sorting them, for example, by their card expiration date. In this way you will always have card expirations under control and you can notify members by sending them a communication or an email.

In your private area, under the “Members” item, you can change the card assigned to a member. In this way, the new card will appear in the member’s APP upon their first internet access.

The APP downloaded by the member and the credentials to access it do not expire. The APP, and therefore the card, activates/deactivates in relation to the validity/expiration of the card you have assigned to the member. By changing their card, and therefore renewing it, access to the APP is automatically reactivated.

From your private area, you can enter one or more news items that will be shown in the “News” section of your members’ APP. A news item consists of a title, an image, and a text. News can concern anything, such as circulars, events, organizational changes, etc. News can be entered in unlimited numbers, they can be modified or deleted, and they are displayed from the most recent to the oldest.

In your private area you have the possibility to send/receive communications to/from your members. Communications are short text messages, like SMS, that you can send to a single member or to all members at the same time. The member, through their APP, under the “Communications” item, reads the message and can reply to you. The member can in turn write a communication, but only to you who represent their Association (not to other members).

In your private area you have the possibility to prepare emails and send them, even periodically, to your members (like a newsletter). With a simple operation, you send an email to everyone.

In your private area, with the “Users” function, you manage the credentials of all your members. Therefore, if a member loses them, you can modify their credentials and send them again.
Alternatively, the member can use the “forgot password?” function of their APP, thus independently managing their new credentials.

If you have incorrectly entered a member, or if they have not renewed their membership, or for any other reason, you can delete both the single member’s registration and their credentials.

Yes, in your private area you can always modify all member data, changing both personal details and the card associated with them. This last operation is useful, for example, to provide a new card to your member upon expiration, making the new card appear on their APP at their next internet access. Furthermore, keep in mind that the member themselves can modify their own personal and contact details if these are incorrect or have changed.